Welcome to the Caregiver Connect FAQs! As a user of the Caregiver Connect platform, we understand that you may have questions about various aspects of our services. This section is designed to provide you with answers to common queries, ensuring that you have a smooth and fulfilling experience.


Whether you’re a family caregiver seeking information, a professional caregiver looking for resources, or simply curious about the features and benefits of Caregiver Connect, our FAQs are here to assist you. From registration and login troubleshooting to exploring available resources and engaging with the caregiver community, it aims to address your concerns and provide clarity on how to make the most of its platform.

Feel free to browse through the FAQs and find answers to your queries. If you can’t find what you’re looking for or have further questions, don’t hesitate to contact its support team. Caregiver Connect is dedicated to helping you navigate your caregiving journey and ensuring that you have the information and support you need.


  • How do I register for a Caregiver Connect account?

To register for a Caregiver Connect account, visit our website and click on the “Register” or “Sign Up” button. Fill out the registration form with your details, such as your name, email address, and password. Once registered, you can access the various features and resources on Caregiver Connect.

  • Can I access Caregiver Connect on my mobile device? 

Yes, Caregiver Connect has a mobile app available for download on iOS and Android devices. You can access the platform and its features conveniently from your smartphone or tablet.

  • How can I find resources relevant to my specific caregiving situation? 

Caregiver Connect offers a comprehensive resource library. You can search for specific topics or browse through different categories to find resources tailored to your caregiving needs.

  • Is there a community or support group on Caregiver Connect?

Yes, Caregiver Connect provides a supportive community where you can connect with other caregivers. You can participate in community forums, discussions, and virtual support groups to share experiences and find support.

  • Can I share my own caregiving experiences on Caregiver Connect? 

Absolutely! Caregiver Connect encourages caregivers to share their experiences. You can contribute to discussions, write blog posts, or even participate in webinars to share your knowledge and support others.

  • How can I update my account information or profile? 

To update your account information or profile, log in to your Caregiver Connect account and navigate to the “Profile” or “Account Settings” section. From there, you can make the necessary changes and save your updates.

  • What should I do if I forgot my password for Caregiver Connect? 

If you forgot your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password. You will receive an email with further instructions on how to create a new password.

  • How do I unsubscribe from email notifications for Caregiver Connect? 

To unsubscribe from email notifications, open one of the emails you received from Caregiver Connect and look for the “unsubscribe” or “manage preferences” link at the bottom of the email. Click on the link and follow the instructions to adjust your email preferences.

  • Can I access Caregiver Connect resources in multiple languages? 

Currently, Caregiver Connect primarily offers resources in English. However, we are continuously working to expand language options and provide multilingual resources to serve a diverse caregiver community.

  • Are the resources on Caregiver Connect evidence-based? 

Caregiver Connect strives to provide evidence-based resources whenever possible. We carefully curate and review the materials available to ensure their accuracy and reliability.

  • How can I get in touch with the Caregiver Connect support team? 

If you have any questions or need assistance, you can contact the Caregiver Connect support team through the “Contact Us” page on our website. Fill out the form with your query, and our team will respond to you promptly.

  • Is there a cost associated with using Caregiver Connect? 

No, Caregiver Connect is free to use. We aim to provide accessible resources and support to caregivers without any cost.

  • What sets Caregiver Connect apart from a recruitment agency?

Unlike a recruitment agency that works with multiple clients, including your competitors, to source candidates, Caregiver Connect exclusively works on your behalf. We go beyond just connecting with qualified candidates on LinkedIn. We also make your job postings available in your inbox, on your social media platforms, and even in the advertisements of your favorite shows. By reaching candidates where they already are, we provide a more organic and superior recruitment experience.

  • Can Caregiver Connect integrate with my ATS solution?

ATS stands for Application Tracking System. Currently, Caregiver Connect seamlessly integrates with AcquireTM. However, if you are using a different ATS provider, we can collaborate with them to configure settings and create custom integrations, ensuring you can continue using your preferred ATS solution. For custom integrations with an ATS provider other than AcquireTM, please reach out to our sales team for assistance.

  • Who can Caregiver Connect help me recruit?

Caregiver Connect can assist in finding and connecting with a wide range of healthcare professionals, from Registered Nurses (RNs) and Registered Practical Nurses (RPNs) to Certified Nursing Assistants (CNAs) and Home Health Aides (HHAs). We can tailor our solutions to accommodate your requirements if you have specific needs or are looking for doctors or other unique positions. Get in touch with our sales team to discuss your specific recruitment needs.


If you encounter any difficulties, please reach out to our customer service for assistance in resolving the issue. If you are having trouble logging into Aurora Caregiver Connect, ensure that you have signed up for Duo authentication. Refer to the Duo registration email you received for instructions. For further assistance, you can contact the Aurora Call Center at 414-647-3520 / 800-889-9677.